Refund policy

Shipping Policy

This Shipping Policy explains processing times, estimated delivery times, tracking information, customs duties, and shipping-related support for orders placed with Elda Aesthetic.

Shipping coverage  
We currently offer free worldwide shipping on all orders unless otherwise stated on the product page or during checkout.

Processing time  
All orders are produced or prepared individually. Please allow 2 to 5 business days for order processing before shipment.

Estimated delivery times  
Europe: 5 to 10 business days  
USA and Canada: 7 to 14 business days  
Rest of the world: 10 to 20 business days  

Please note that delivery times are estimates and may vary depending on destination, customs clearance, local carriers, seasonal demand, or other factors beyond our control.

Tracking  
Once your order has been shipped, you will receive a shipping confirmation by email with tracking information, where available.

Customs, duties and taxes  
For international orders, customs duties, import taxes, or additional local handling charges may apply depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Returns and refunds  
For detailed information about returns, cancellations, and refunds, please refer to our Refund Policy. We offer a 75-day return policy from the date you receive your order, subject to the conditions described in the Refund Policy.

Order support  
If you need assistance with your order, you can contact us at:

Customer service email: service@elda-aesthetic.com  
Business inquiries: info@elda-aesthetic.com  

Business information  
Elda Aesthetic – Proprietor: Daniel Harth (sole proprietorship)  
Nordstraße 2  
63589 Linsengericht  
Germany  
Store website: www.elda-aesthetic.com